Terms of Sale

Terms of Service

The purchase contract that you are about to conclude is regulated, for that which is not expressly provided by the following terms and conditions, by Legislative Decree no. 185 of 22 May 1999, containing the rules for the protection of consumers in respect of distance contracts.


Supplier Identity
The company supplying the products covered by the order is Mei srl via Italia 34 b/c/f, 31020 San Vendemiano (TV), at whose headquarters you can lodge any complaint. Tel 0438 400699 Fax 0438 401131 email info@casamei.it

1. Characteristics of the Products

All the characteristics of the products covered by the orders, including the selling price, are listed on the online catalog and visible in the order form prior to the conclusion of the contract. All sale prices are inclusive of VAT.
2. Duration and validity of the offer

The conditions of each product offer are those listed and visible on the online catalog at the order compilation's time before the contract conclusion. Mei srl reserves the right to update at any time and without notice the conditions of the offer, except for products already on order at the time of the update.
3. Availability of Products

The order submitted by you will be deemed perfected and binding for Mei srl at the time when, following the transmission of the order, Mei srl will have proceeded to send you a notice of receipt by e-mail. The online perfected order unless will be processed by the company except for partial or total unavailability of the products you have purchased. In the case of even temporary unavailability of one or more products, ascertained after the conclusion of the contract, Mei srl will inform you by e-mail of the non-available products, summarizing the order details (available products and quantities) and the resulting updated amount to be paid in cash or by credit card, or by specifying that, due to the unavailability of the products purchased, your order and the amount to be paid by credit card had been canceled.
4. Modes of Payment

Upon completion of the online order, you will be prompted to choose between the following modes of payment:
* by bank transfer in advance
* via PayPal
* Cash on delivery
5. Shipping Costs

The contribution to the shipping costs will appear in the order phase and is based on the amount of the order and according to the chosen destination.

Mei srl ships by express courier to the following conditions:
Destination – Italy

* For orders up to 59,99€ - 10,00€ contribution
* For orders from 60,00 and up to 119,99€ - 8,00€ contribution
* For orders equal to or above 120,00€ - no contribution is required (0,00€)

Mei srl ships by express courier to the following conditions:
Destination - Europe (except Switzerland)

* For orders up to 59,99€ - 18,00€ contribution
* For orders from 60,00 and up to 119,99€ - 15,00€ contribution
* For orders from 120,00 and up to 299,99€ - 10,00€ contribution
* For orders equal to or above 300,00€ - no contribution is required (0,00€)
6. Delivery Times

With the exception of unpredictable situations, Mei srl ensures fast deliveries and in any case not exceeding 6/7 days from order.
7. Areas of Delivery

Mei srl delivers on the whole Italian territory and across Europe in countries belonging to the European Economic Community with the exception of Switzerland.
8. Right of Withdrawal

In case you are not satisfied with the purchased products, you are entitled to exercise the right of withdrawal from the purchase of part or all of the goods, which are subject of an order, without any penalty and without the need of specifying the reason, within the meaning of art. 5 D. Decree 185/99. To withdraw from the purchase you will need to communicate this intention no later than 14 days after receiving the purchased products. The communication must be made by registered letter with acknowledgment of receipt, addressed to Mei srl via Italia 34 b/c/f, 31020 San Vendemiano (TV), or by e-mail, fax or telegram, to be confirmed within 48 hours by registered letter with advice of receipt, sent to the same address, and you must specify the purchased products, the concerning order number and your willingness to withdraw from the purchase. Mei srl customer service will reply by e-mail and we will assign an authorization code to the returned merchandise. The shipment of returned products can be carried out by any means of your choice. However, Mei srl will not accept under any circumstances freight collect or cash on delivery return shipments. The shipping costs will be your responsibility. Once we receive the products, which are object of the recess, Mei srl will promptly, and in any case within 30 days from receipt of your letter of withdrawal from the purchase, provide the refund of amounts paid for the purchase of products. WARNING: The right of withdrawal can be exercised only if the goods are perfectly intact in all their parts and not used. Therefore, the returned packages must not have been opened, deprived of the packaging or parts of it, nor bear signs of tampering. Mei Srl is not responsible for any damage to goods occurring during return shipment of the same. If Mei srl were to receive damaged or tampered returned items, it will not refund the amount paid for the purchase of products.